welcome to undr industries

Shipping FAQ's

SHIPPING

  • ALL IN STOCK ORDERS ARE SHIPPED WITHIN 48HRS, AND USUALLY WITHIN 24HRS.

  • ALL ORDERS ARE MAILED FROM THE US WITH USPS TRACKING TO ENSURE DELIVERY.

  • ALL CUSTOMERS ARE IMMEDIATELY EMAILED THEIR ORDER INFO AND ORDER NUMBER FOR TRACKING PURPOSES.

  • CUSTOM MADE TO ORDER ITEMS TAKE ANYWHERE FROM 14-30+ BUSINESS DAYS TO BE CREATED, PROCESSED AND SHIPPED. 

SHIPPING QUESTIONS:

MY TRACKING SAYS "DELIVERED" BUT I HAVEN'T RECEIVED ANYTHING!

WITH USPS AS SOON AS THE TRACKING ON YOUR ORDER IS UPDATED TO "DELIVERED" BY THE POSTAL COURIER, IT TRIGGERS AN AUTOMATIC EMAIL FROM UNDR INDUSTRIES LETTING YOU KNOW YOUR PACKAGE HAS ARRIVED.  HOWEVER, SOMETIMES A PARCEL WILL BE MARKED AS DELIVERED BY THE SHIPPING COURIER PREMATURELY. 
IF YOU RECEIVED A DELIVERY NOTICE, ONLY TO FIND YOUR PARCEL IS NOWHERE TO BE SEEN, HERE IS SOME INFORMATION THAT MAY HELP.

If you receive this notice but the package is not in your mailbox, in your apartment office, or on the doorstep, here are some things to know, organized by courier:
 
  • USPS delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely. Wait another business day because the package was most likely marked as delivered accidentally, and will arrive the following day

  • Contact your local post office. Make sure to call your LOCAL POST OFFICE, and NOT the USPS HOTLINE (this can take a lot of time, and they only tell you what the tracking already says). Ask them who delivered the parcel, and ask them details about that day's delivery. They are used to these types of questions, and can usually provide helpful information

  • If the parcel does not show up (extremely rare occasion), please call the LOCAL POST OFFICE and file a claim. Undr Industries cannot reimburse orders that were MISDELIVERED by the post office or STOLEN from a property, thank you for understanding.

    Shipping costs are based of the current rates advertised by the respective posted carriers (USPS or DHL). 

    WE CANNOT GIVE YOU ANY MORE INFORMATION THAN IS PROVIDED BY THE USPS WEBSITE, PHONE NUMBER, OR YOU GOING TO YOUR LOCAL POST OFFICE AND SPEAKING WITH THE POSTMASTER.



Dont miss out

Sign up for the latest news and promos from UNDR. We are always releasing new products and exclusive deals.